Job Description

Technical Service Advisor

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Job Profile Summary
The HVAC Technical Service Advisor role will be responsible for communicating with our branches nationwide. You will be assisting them with technical expertise with trouble shooting and diagnosing commercial refrigeration and electrical issues and any other concerns in the field. This position will have in depth experience with a refrigeration and electrical background. You will also provide all product specifications and installation related information.

Job Expectations

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Develop and maintain relationships with an assigned customer base, including key accounts, insuring their satisfaction with our products and services at all times
  • Develop and maintain vendor relations
  • Monitor sales trends and product performance results
  • Continually enhance sales skills and product knowledge to promote a professional image in the field
  • Work with other branch personnel to ensure great customer service from the order to the delivery and beyond
  • Dispatch service to our warranty service providers
  • Work directly with technicians in the field and onsite
  • Assist Vendors with product specifications and drawings
  • Assist our Sales Representatives and Dealers with specifications and issues in the field
  • Documentation under case serial by incident
  • Process warranty parts orders

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

  • 3-5 years of experience in Commercial/Residential refrigeration and basic electrical and the ability to read wiring diagrams
  • Certification or Associate’s degree from an Refrigeration/HVAC program at a technical school preferred or equivalent experience in the field
  • Strong written communication skills
  • Strong verbal communication skills, ability to explain complex refrigeration issues with technicians
  • Critical-thinker, problem-solver
  • Must be punctual and adhere to set work schedule

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

  • Must present a professional image at all times
  • Must be able to work positively within a team environment
  • Must be able to learn quickly and have a desire to succeed
  • Must have excellent attention to detail
  • Must take and pass pre-employment drug test and consent to a background check

Time Type

Full time

At MORSCO, our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

  • Medical and Dental Insurance
  • Flexible Spending Accounts
  • Company-paid Life Insurance
  • Short Term Disability
  • 401(k) Plan
  • Paid Time Off (PTO) - plus paid holidays

Voluntary benefits:

  • Additional Life Insurance
  • Long Term Disability
  • Cancer/Accident/Heart/Stroke Insurance
  • Vision Insurance

MORSCO is a leading U.S. distributor of commercial and residential plumbing, waterworks and HVAC, with showrooms across the country. Since our inception in November 2011, we've grown rapidly through a series of acquisitions and store openings. MORSCO 's family of brands consists of Morrison Supply, DeVore & Johnson, Murray Supply, Wholesale Specialties, Express Pipe & Supply, Farnsworth Wholesale, and Fortiline Waterworks. In 2018, MORSCO was acquired by The Reece Group, Australia's leading provider of plumbing, HVAC and waterworks products.

MORSCO is an EEO/AA/Disability/Vets Employer



Posted 30+ Days Ago

Full time

REQ-01538

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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