Job Description

Showroom Inside Sales - Expressions Home Gallery

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The Showroom Customer Service Coordinator provides administrative support to the showroom sales force by assisting with customer inquiries, ensuring order delivery accuracy, coordinates special customer requests and assists with customer issue resolution.

Job Expectations

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Sales
    • Ensure high quality customer service expectations with clients after the sale has been entered by a sales associate to ensure all products arrive when needed to the address specified.
    • Facilitate managing all showroom associates calling queues in Solar Eclipse
  • Customer Focus
    • Achieve elevated levels of service and communication with customers and showroom sales associates
    • Work closely with vendors to make sure product shipment /delivery dates are adhered to and communicate changes appropriately to the customer
    • Maintain active and proactive customer relationship to ensure ongoing customer satisfaction and resolve any complaints
  • Administrative
    • Utilize Eclipse system to track orders, prioritize shipments and work with purchasing to ensure all orders are fulfilled in timely manner
    • Follow company & branch level standard operating procedures
    • Successfully complete all assigned training within given timeframe
  • Perform other duties as assigned

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

  • High School education or equivalent
  • Minimum 1 - 3 - years’ experience in a related wholesale distribution business

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

  • Knowledge of plumbing/ hardware/countertop industry preferred
  • Must be self-motivated, including high attention to detail with ability to focus and multi-task in a fast-paced environment with frequent interruptions
  • Strong computer skills including use of Microsoft Excel and Word; previous experience with an ERP system (i.e. Eclipse) is an asset
  • Strong time management, interpersonal, and communication skills required
  • Must have excellent customer service skills
  • Must be able to work positively within a team environment
  • Must be able to learn quickly and have a desire to succeed
  • Must have strong problem-solving skills with the ability to identify solutions with minimal assistance
  • Must present a professional image at all times to customers and vendors
  • Regular, timely attendance is required to meet customer needs in an efficient and effective manner

Time Type

Full time

At MORSCO, our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

  • Medical and Dental Insurance
  • Flexible Spending Accounts
  • Company-paid Life Insurance
  • Short Term Disability
  • 401(k) Plan
  • Paid Time Off (PTO) - plus paid holidays

Voluntary benefits:

  • Additional Life Insurance
  • Long Term Disability
  • Cancer/Accident/Heart/Stroke Insurance
  • Vision Insurance

MORSCO is a leading U.S. distributor of commercial and residential plumbing, waterworks and HVAC, with showrooms across the country. Since our inception in November 2011, we've grown rapidly through a series of acquisitions and store openings. MORSCO 's family of brands consists of Morrison Supply, DeVore & Johnson, Murray Supply, Wholesale Specialties, Express Pipe & Supply, Farnsworth Wholesale, and Fortiline Waterworks. In 2018, MORSCO was acquired by The Reece Group, Australia's leading provider of plumbing, HVAC and waterworks products.

MORSCO is an EEO/AA/Disability/Vets Employer



Posted 28 Days Ago

Full time

REQ-02049

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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