Job Description

Inside Sales Representative - Expressions Home Gallery

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Primary responsibility of the Inside Sales role is to assist outside Builder Sales team in the sales cycle, adding value to create customers for life. This includes problem solving, tracking orders, creating orders, communicating backorders, scheduling deliveries, trouble-shooting issues, and maintaining samples. Most of the customer interactions will be by phone or email.

Secondary responsibility will be to provide support to the showroom team as needed by answering questions where possible or directing to the right person.

KEY RESPONSIBILITIES
OPERATIONS
* Full understanding of product lines, nuances to products, and be able to create complete, accurate specifications on demand.
* Utilize Eclipse to manage backorders communicated by writer (calling queue).
* Convert quotes/purchase orders to orders as directed by consultant.
* Manage backorders by contacting vendors for updates on ETAs and communicate to the writer and the customer. Provide solutions as needed.
* Successfully complete all assigned training within given timeframe.
* Follow company & showroom level standard operating procedures.

CUSTOMER FOCUS
* Solve problems in the best interest of the customer and company.
* Schedule deliveries and installations ensuring the home is ready for installation.
* Interface with project managers and construction superintendents to coordinate deliveries, provide etas, etc.
* Release product as indicated by "need by" date or otherwise requested.
* Answer phones promptly (within three rings) using Reece phone etiquette.
* Own the call by trouble-shooting issues and following up with updates until resolved.
* Manage inbound post-sale service requests. Close the feedback loop by noting anything pertinent in Eclipse.
* Provide clear communication to customer as well as writer utilizing internal notes section in Eclipse.
* In effort to be paperless and consolidate information, all email communication corresponding to a sales order should be maintained in Eclipse.
* Work closely with vendors to make sure product shipment /delivery dates are adhered to and communicate changes appropriately to the customer.
* Achieve Net Promoter Score (to be implemented) and online reviews of >4.5.
* Routinely share feedback with Director, tracking trends of customer issues and communicating potential process improvements.

SALES
* Provide sales assistance, acting in place of the consultant if not available.
* Willingly assist all customers on phone as part of managing overflow delivering on the Reece customer promise.
* Provide proactive post-sale service to ensure deliveries and installations went well.

Perform other duties as assigned

KEY CAPABILITIES
COMMUNICATION SKILLS
* Strong verbal communication skills with the ability to convey information concisely.
* Strong written skills in order to respond professional and concisely via email.
* Maintain composure and demonstrate urgency to give customer confidence that their issue(s) can be resolved timely.
* Listen to understand the core issue and demonstrate empathy.
* Upward communication on trends, vendor issues, etc.
* Navigate conflict by diffusing and offering solutions.
* Collaborates with Volume Builder Consultant openly

SELLING SKILLS
* Ability to persuade and influence purchase decisions.
* Solution-based selling demonstrating value beyond order taking.
* Adopt Reece product & sales training.

TIME MANAGEMENT SKILLS
* Effectively managing one’s time and resources to ensure that work is completed efficiently.
* Ability to prioritize customers based on deadlines.
* Self-structure to manage workload, creating tasks.

MINIMUM QUALIFICATIONS
* Associates degree
* 1+ years in customer service role within wholesale, retail or hospitality
* Proficient in Excel, Word, Outlook

PREFERRED QUALIFICATIONS
* Bachelor’s degree preferred
* 1+ years in customer service role within an industry with complex sales cycle
* Strong technical skills

Job Expectations

Inside Sales Representative

WHO WE ARE

At MORSCO, you’re part of a big family.  We have a strong caring culture that supports each other, along with the communities where we live and work.  We also believe every person has his or her own story.  Individuality is what makes us great.  We are part of an industry that plays an important role in the health of society.  The future here is bright.  And with us, you’re empowered to make a difference. Within a strong team environment, our people are encouraged to grow.  We invest in their development both personally and professionally. With the right attitude, anyone can succeed with us.  What you can accomplish here is limitless.  Which is why for many or us this is our "forever company."

THE IMPACT YOU’LL MAKE

We invite you to apply to our Inside Sales Representative opening.

As an Inside Sales Representative, you will work with Outside Sales to grow existing customers and create new ones. As a team, you will drive revenue through quotations, placing orders, checking stock, checking prices and assisting in problem resolution to ensure customer satisfaction! In addition, you will contact customers following sales to verify their satisfaction to maintain those customer relationships. Cross-selling, up-selling, and add-on sales and offering promotional sale items will be key for you to meet or exceed your monthly sales quotas!

WHAT YOU’LL BRING

  • Passion for sales and customer satisfaction
  • A consultative approach to recommend products where needed
  • Flexibility to aid where needed within the branch

YOUR BACKGROUND

  • High School education or equivalent
  • Minimum 1+ years’ experience in a related wholesale distribution business

OUR COMPETITIVE BENEFITS

At MORSCO, our commitment to excellent customer service is just part of our story. We’re also dedicated to supporting our most valuable asset, our team members! One of the ways we do this is by offering a variety of high-quality benefits for our team members and their families in a timely manner. Your benefits will start on the 1st day of the month following your start date!

All full-time team members are eligible for the following benefits:

  • Medical, Dental, & Vision Insurance
  • Flexible Spending Accounts and Health Saving Accounts
  • Company-paid Life Insurance
  • Short Term Disability
  • 401(k) Plan
  • Paid Time Off (PTO) - plus paid holidays

We're an equal opportunity employer and we welcome diversity and inclusion! All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Time Type

Full time

At MORSCO, our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

  • Medical and Dental Insurance
  • Flexible Spending Accounts
  • Company-paid Life Insurance
  • Short Term Disability
  • 401(k) Plan
  • Paid Time Off (PTO) - plus paid holidays

Voluntary benefits:

  • Additional Life Insurance
  • Long Term Disability
  • Cancer/Accident/Heart/Stroke Insurance
  • Vision Insurance

MORSCO is a leading U.S. distributor of commercial and residential plumbing, waterworks and HVAC, with showrooms across the country. Since our inception in November 2011, we've grown rapidly through a series of acquisitions and store openings. MORSCO 's family of brands consists of Morrison Supply, DeVore & Johnson, Murray Supply, Wholesale Specialties, Express Pipe & Supply, Farnsworth Wholesale, and Fortiline Waterworks. In 2018, MORSCO was acquired by The Reece Group, Australia's leading provider of plumbing, HVAC and waterworks products.

MORSCO is an EEO/AA/Disability/Vets Employer



Posted 4 Days Ago

Full time

REQ-03802

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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