Job Description

iMPACT Designate

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The Accelerated Leadership Development Trainee position will prepare an individual over a 6-month period for a Branch Manager role, and longer term potentially a Regional leadership position, as their knowledge, experience, performance and business needs allow.

Job Expectations

OUR PURPOSE                                                              

To improve the lives of our customers and our people by striving for greatness every day

KEY RESPONSIBILITIES                                                                    

Embrace the Culture

  • Embrace the company purpose and live the values - behavior and action consistently demonstrate the values
  • Effectively communicate with others in a positive, constructive and respectful manner 
  • Spend time developing strong working relationships, providing feedback, information and support needed to enable individuals to achieve their best
  • Actively participate in Health Checks and implement Objectives and Key Results (OKRs) to develop and grow
  • Drive the quarterly theme and key activities within your branch that align back to the overall annual or quarterly objectives of the company
  • Actively participate in meetings

Support the implementation of the Strategy

  • Clearly understand each strategic pillar and the target outcomes
  • Reinforce the Strategy:
    • Pillar One - Customer Focus - Being the primary supplier to all our customers by providing them with the very best customized service
    • Pillar Two - People & Leadership - Creating an environment that allows our people to discover their best and live the MORSCO Values
    • Pillar Three - Continuous Improvement - Developing & implementing best practice, intuitive single systems
  • Implement all relevant company policies, procedures and guidelines
  • Adopt safe work practices
  • Ensure new initiatives and changes to company strategy or policy are effectively communicated and implemented throughout the MORSCO organization

Custodian of the MORSCO local market brand

  • Take ownership and contribute to the delivery of service, quality, relationships and expertise
  • Implement the Service Standards by having the right behaviors, actions and doing the simple things great everyday
  • Demonstrate commitment to creating customers for life

EXPECTATIONS

Through the development period, the Accelerated Leadership Development Trainee will master the following:

  • Operations
    • Drives operational excellence accountability by ensuring standards are met and the team has the tools to make decisions to drive their business and meet goals
    • Ensures all inventories and fixed assets are maintained and controlled
  • Human Resources
    • Builds and maintains a high-performance team by evaluating and coaching employee performance, supporting appropriate training and development methods, and team building
    • Identifies and develops bench strength to ensure succession planning objectives are met
    • Motivates team members to exceed performance standards. Recognizes and rewards star performers
  • Financial
    • Maintains annual budget for the assigned branch. Monitors financial reports of the branch to ensure budgetary compliance with Regional and Corporate goals
    • Develops and manages the growth and the long-term profitability of Vendor and Customer relationships
    • Achieves EBITDA and ROI key financial metrics in their assigned branch
    • Monitors and actively manages the branch as it relates financial performance, including but not limited to growth, retention, pipeline management, account management, and profitability
    • Monitors pricing trends against loss trends and plan targets, and work with appropriate partners to develop strategies to achieve pricing targets
    • Drives accountability to achieve goals with Branch Team Members
  • Customer Focus/Sales
  • Establishes a team culture among Team Members and holds the team to a high standard of customer satisfaction
  • Ensures all customer service complaints are handled effectively and efficiently
  • Use NPS to build customer loyalty and increase AMAA
  • Communication
  • Fosters a positive working environment aligned with MORSCO’s vision and core values
  • Holds regular huddle meetings with team members
  • Effectively works in a collaborative manner with different work groups throughout MORSCO, including, but not limited to Finance, Human Resources, Marketing, Legal, and IT

MEASUREMENTS OF SUCCESS

  • People
    • eNPS - +40
    • Safety - 90+
    • Standards and Uniform - 90+
  • Customer
    • Average Monthly Active Accounts (AMAA)
    • % of Days Customer Calling Que Clear
    • Value Added Product (VAP) Sales by Month
    • Customer NPS Score - +65
    • In-Stock Service Rate (ABC)
    • Inventory Accuracy 99%
  • Financial
    • Margin Growth
    • Working Capital Improvement
    • Operating Expenses Improvement
    • Days Allocated & Aged Inventory Improvement

Time Type

At MORSCO, our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

  • Medical and Dental Insurance
  • Flexible Spending Accounts
  • Company-paid Life Insurance
  • Short Term Disability
  • 401(k) Plan
  • Paid Time Off (PTO) - plus paid holidays

Voluntary benefits:

  • Additional Life Insurance
  • Long Term Disability
  • Cancer/Accident/Heart/Stroke Insurance
  • Vision Insurance

MORSCO is a leading U.S. distributor of commercial and residential plumbing, waterworks and HVAC, with showrooms across the country. Since our inception in November 2011, we've grown rapidly through a series of acquisitions and store openings. MORSCO 's family of brands consists of Morrison Supply, DeVore & Johnson, Murray Supply, Wholesale Specialties, Express Pipe & Supply, Farnsworth Wholesale, and Fortiline Waterworks. In 2018, MORSCO was acquired by The Reece Group, Australia's leading provider of plumbing, HVAC and waterworks products.

MORSCO is an EEO/AA/Disability/Vets Employer



Posted 4 Days Ago

REQ-03334

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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