Job Description

WHO WE ARE

At MORSCO, you’re part of a big family.  We have a strong caring culture that supports each other, along with the communities where we live and work.  We also believe every person has his or her own story.  Individuality is what makes us great.  We are part of an industry that plays an important role in the health of society.  The future here is bright.  And with us, you’re empowered to make a difference. Within a strong team environment, our people are encouraged to grow.  We invest in their development both personally and professionally. With the right attitude, anyone can succeed with us.  What you can accomplish here is limitless.  Which is why for many or us this is our "forever company."

KEY RESPONSIBILITIES                                                                    

  • Receive incidents and requests via phone, email, messages, and ITSM platform
  • Evaluate issues and identify resolutions related to PCs, Laptops, IP telephony, mobility devices, & software
  • Identify recurring or enterprise wide inefficiencies or issues requiring further evaluation
  • Install, configure, and maintain various hardware and software supporting branch operations
  • Image, configure, make-ready, and repair desktops, laptops, cell phones, and desk phones
  • Develop knowledge base articles and end user training material
  • Perform team member training on software and hardware technologies
  • Perform on-site/deskside support and trouble shooting
  • Escalate severity 1 issues to appropriate teams and leadership for resolution
  • Install, configure, and assign licenses for third party applications
  • Configure and modify devices such as IP telephones
  • Trouble shoot access, permission, and security related issues
  • Identify underutilized technology and opportunities to educate branch team members to maximize value
  • Assist with key enterprise initiatives and deployments to ensure program success
  • Remotely troubleshoot wired and wireless connectivity for LAN devices

Skill Set and Experience

Minimum 2 years of experience administering and troubleshooting various technologies such as:

  • Windows 7 or 10 operating systems
  • Office productivity applications such as word, excel, and outlook
  • Installing, configuring, troubleshooting various third-party software
  • Configuring and deploying PCs
  • Troubleshooting equipment wired and wireless connectivity
  • Troubleshooting chrome and IE browser issues
  • Audio/visual technologies
  • Collaboration and conference technologies
  • Strong ITSM experience

Relevant Certifications

  • ITIL
  • Microsoft Certified Professional (MCP)
  • Comptia - A+, Server+, Net+, or security+
  • Apple Certified Support Professional (ACSP)
  • Microsoft 365 Certified - modern desktop support associate
  • Microsoft 365 certified - Fundamentals
  • MTA


At MORSCO, our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.


All full-time associates are eligible for the following benefits:

  • Medical and Dental Insurance
  • Flexible Spending Accounts
  • Company-paid Life Insurance
  • Short Term Disability
  • 401(k) Plan
  • Paid Time Off (PTO) - plus paid holidays

Voluntary benefits:

  • Additional Life Insurance
  • Long Term Disability
  • Cancer/Accident/Heart/Stroke Insurance
  • Vision Insurance


We're an equal opportunity employer and we welcome diversity and inclusion! All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.


MORSCO is a leading U.S. distributor of commercial and residential plumbing, waterworks and HVAC, with showrooms across the country. Since our inception in November 2011, we've grown rapidly through a series of acquisitions and store openings. MORSCO 's family of brands consists of Morrison Supply, DeVore & Johnson, Murray Supply, Wholesale Specialties, Express Pipe & Supply, Farnsworth Wholesale, and Fortiline Waterworks. In 2018, MORSCO was acquired by The Reece Group, Australia's leading provider of plumbing, HVAC and waterworks products.

MORSCO is an EEO/AA/Disability/Vets Employer



Posted 29 Days Ago

Full time

REQ-05719

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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