Job Description

Eclipse Support Associate - Morsco

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Provide user systems support for Solar Eclipse ERP. Troubleshoot problems and advise on the appropriate action. Provide training and support for user community. Serve as branch management advisor on policies and procedures related to branch operations. Educate branch on best practices. Liaison between branches and corporate stakeholders to capture new requirements and business needs. Participate in the development and implementation of Standard Operating Procedures and training programs.

Main Job Tasks and Responsibilities

Respond to requests for assistance in person, via phone, and electronically
Identify, diagnose and concisely document reported issues through an electronic tracking system
Respond to client calls in a professional manner, providing solutions and advice where appropriate
Identify and escalate situations requiring urgent attention
Follow up and communicate with customers on open issue status until resolved
Ensure all issues are handled in a timely manner
Work with branch management to identify training needs and develop learning plans for team members
Deliver training initiatives and verify mastery of learning objectives
Advise management on best practices for branch operations
Participate in the development and implementation of Standard Operating Procedures and training programs related to branch and support center operations including policy, process and systems.
Stay current with ERP system information, changes and updates
Attend relevant training courses
Education and Experience

Working knowledge of fundamental operations of Solar Eclipse
Knowledge of relevant call tracking applications
Knowledge and experience of Windows operating systems
Related experience and training with operational knowledge and experience a plus
Experience in the development and implementation of e-learning training programs a plus

Key Competencies

Strong skills for analysis, troubleshooting and problem solving
Analytical, results-driven and have a solution-oriented approach
Ability to influence at all levels of the organization
Public speaking, presentation, oral and written communication skills
Ability to plan and organize work independently with minimal supervision
Ability to manage time wisely and set priorities
Service-oriented with ability to prioritize tasks in a stressful environment
Willingness to learn and explore new technologies

Job Expectations

Time Type

Full time

At MORSCO, our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

  • Medical and Dental Insurance
  • Flexible Spending Accounts
  • Company-paid Life Insurance
  • Short Term Disability
  • 401(k) Plan
  • Paid Time Off (PTO) - plus paid holidays

Voluntary benefits:

  • Additional Life Insurance
  • Long Term Disability
  • Cancer/Accident/Heart/Stroke Insurance
  • Vision Insurance

MORSCO is a leading U.S. distributor of commercial and residential plumbing, waterworks and HVAC, with showrooms across the country. Since our inception in November 2011, we've grown rapidly through a series of acquisitions and store openings. MORSCO 's family of brands consists of Morrison Supply, DeVore & Johnson, Murray Supply, Wholesale Specialties, Express Pipe & Supply, Farnsworth Wholesale, and Fortiline Waterworks. In 2018, MORSCO was acquired by The Reece Group, Australia's leading provider of plumbing, HVAC and waterworks products.

MORSCO is an EEO/AA/Disability/Vets Employer



Posted 11 Days Ago

Full time

REQ-02179

Application Instructions

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