Job Description

Counter Sales - Murray


Provide the highest level of customer service to walk-in and telephone customers to facilitate timely, efficient and friendly order fulfillment and a focus on generating repeat business.

Job Expectations


  • Sales
    • Assist all customers (in-person and telephone) in selecting and purchasing required parts in a friendly, professional, and efficient manner
    • Inform customers of companion part requirements and specials; ensure that the customer is exposed to the full product line
    • Answer calls and provide information to customers on stock availability, pricing, shipping, etc.
    • Facilitate answers to technical and product questions
    • Take orders, provide quotes and prices
    • Coordinate shipping, prices, material information, and ordering capacities
    • Locate out-of-stock parts from outside source and submit emergency orders, if necessary
    • Provide necessary support to Outside Sales Team, such as placing orders, checking stock, checking prices and assisting in problem resolution
    • Process customer returns as necessary and executing prompt and effective resolutions to customer issues
    • Properly complete necessary paperwork neatly and according to company policy 
    • Maintain counter area displays of merchandise in an orderly and attractive manner
    • Pull stock to fulfill and consolidate orders and perform other warehouse duties when required
    • Successfully complete all assigned training within given timeframe
  • Perform other duties as assigned


  • High School education or equivalent
  • Minimum 2 years’ counter sales or relevant work experience


  • Must present a professional image at all times to customers and vendors
  • Must have proficient computer skills; previous experience with an ERP system (i.e. Eclipse, Mincron) is an asset
  • Must be self-motivated and able to multi-task in a fast-paced and ever-changing industry
  • Strong organizational, interpersonal, and communication skills required
  • Must have excellent customer service skills with the ability to sell product to a wide range of customers both in-person and by phone
  • Must be able to work positively within a team environment
  • Must be able to learn quickly and have a desire to succeed
  • Must have strong problem-solving skills with the ability to identify solutions with minimal assistance
  • Regular, timely attendance is required to meet customer needs in an efficient and effective manner

Time Type

Full time

MORSCO is a leading U.S. distributor of commercial and residential plumbing, waterworks and HVAC, with showrooms across the country. Since our inception in November 2011, we've grown rapidly through a series of acquisitions and store openings. MORSCO 's family of brands consists of Morrison Supply, DeVore & Johnson, Murray Supply, Wholesale Specialties, Express Pipe & Supply, Farnsworth Wholesale, and Fortiline Waterworks. In 2018, MORSCO was acquired by The Reece Group, Australia's leading provider of plumbing, HVAC and waterworks products.

MORSCO is an EEO/AA/Disability/Vets Employer

Posted 10 Days Ago

Full time


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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