Counter Sales - Morrison Supply Co.

Counter Sales - Morrison Supply Co.

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The Counter Sales will provide the highest level of customer service to walk-in and telephone customers to facilitate timely, efficient and friendly order fulfillment and a focus on generating repeat business.

CUSTOMER FOCUS
* Acknowledge every person that enters the counter sales area within 20 seconds.
* Promote and exemplify the Reece values, making what is in the best interest of the company a top priority.
* Attend and participate in counter or branch daily huddles
SALES
* Assist all customers (in-person and telephone) in selecting and purchasing required parts in a friendly, professional, and efficient manner
* Inform customers of companion part requirements and specials; ensure that the customer is exposed to the full product line
* Answer calls and provide information to customers on stock availability, pricing, shipping, etc.
* Facilitate answers to technical and product questions
* Take orders, provide quotes and prices
* Coordinate shipping, prices, material information, and ordering capacities
* Locate out-of-stock parts from outside source and submit emergency orders, if necessary
* Provide necessary support to Outside Sales Team, such as placing orders, checking stock, checking prices and assisting in problem resolution
* Process customer returns as necessary and executing prompt and effective resolutions to customer issues
* Properly complete necessary paperwork neatly and according to company policy
* Maintain counter area displays of merchandise in an orderly and attractive manner
* Pull stock to fulfill and consolidate orders and perform other warehouse duties when required
* Successfully complete all assigned training within given timeframe
* Perform weekly self-audit of counter and coffee area.
* Assist in daily advanced cycle counts of counter items
* Manage customer calling queues
* Manage will-call area

KEY CAPABILITIES

BUILD RAPPORT
* Establish a good first impression and build trust by exhibiting our values and implementing our meeting guideline protocol
UNDERSTAND THE CUSTOMER
* Understand the customers situation. Agree on pain and value opportunities by asking the right questions and adapting to behaviour and buyer biases.
PROVIDE VALUE
* Personalize solutions matched to the customers pain, or growth opportunities. Imply value and provide evidence through examples.
ENHANCE THE RELATIONSHIP
Deliver on agreed promises and cocreate future growth opportunities. Find a cadence that enables agreed outcomes and develop multiple stakeholder relationships on both sides.

MINIMUM QUALIFICATIONS
* High School education or equivalent
* Minimum 2 years’ counter sales or relevant work experience
* Excellent customer service skills with strong organizational, interpersonal, and communication skills

Job Expectations

Time Type

Full time

At MORSCO, our commitment to excellent customer service is just part of our story.  We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

• Medical and Dental Insurance
• Flexible Spending Accounts
• Company-paid Life Insurance
• Short Term Disability
• 401(k) Plan
• Paid Time Off (PTO) - plus paid holidays

Voluntary benefits:

• Additional Life Insurance
• Long Term Disability
• Cancer/Accident/Heart/Stroke Insurance
• Vision Insurance